Each team member has a strong knowledge of Windows or Linux, and demonstrated basics in the other, or strong knowledge in both.
Strong knowledge of Internet services protocols (DNS, SMTP, POP3, IMAP4, FTP, SSH, SNMP, HTTP, SSL)
Linux 64-bit- Dual monitor setup (proven to improve productivity 25-50%)
Cpanel, WHM, DirectAdmin, Ensim, Plesk, Helm, DotNetPanel experience
Excellent written English skills.
Support tickets- handle Tier I-III support tickets on Linux and Windows. Take direction from senior staff whenever required.
Able to provide quick turnaround time on issues in a diversified IT environment.
Abuse Tickets - handle abuse tickets as per policy. Interact with complainants, customers for issue resolution and escalate/take action in the event of customer noncompliance.
Backup Exception Handling - review backup system alerts and take action to repair backup trouble. R1soft CDP, Linux and windows hosts. Alert your self-managed customers of backup trouble and follow up accordingly.
Monitoring and Backup Provisioning - provision monitoring and backup services as per backend reports.
Level 1 2 3 Support Calls
Special Tasks
Support Calls For Windows Servers
Other Features
Support Calls For Linux Server Security Issues
Server Security Audit
Installation and Configuration
Level 1 2 3 Support Calls
Special Tasks
Support Calls For Windows Servers
Other Features
Support Calls For Linux Server Security Issues
Server Security Audit
Installation and Configuration