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Buy a Per Ticket / Per Chat Support Plan
Buy a Per Ticket / Per Chat Support Plan
Customer Technical Support – Per Ticket Plans
This plan is perfect for you if you have been small hosting operations with the low number of technical support queries from your clients. It also works perfect if you just want to take some time off from your routine of technical support. We will take care of your hosting clients when you are gone.
Plan Features
Plan Rates
a) Support for any number of servers
$2.30 per ticket - 25 Tickets @ $57.50/mo
b) Support for any number of domains
$2.00 per ticket - 50 Tickets @ $100/mo
c) 24 hours, 7 days a week support.
$1.80 per ticket - 75 Tickets @ $135/mo
d) 30 minutes average response
$1.60 per ticket - 100 Tickets @ $160/mo
e) 4 hour average resolution
$1.40 per ticket - 150 Tickets @ $210/mo
f) Support for pre-sales issues
$1.25 per ticket - 200 Tickets @ $250/mo
g) Rebooting by contacting D.C.
Expires Monthly or reload when limit is reached
h) Monthly ticket usage reports
i) L1 & L2 tickets Handled
Buy a Per Ticket / Per Chat Support Plan
Customer Technical Support – Per Ticket Plans
This plan is perfect for you if you have been small hosting operations with the low number of technical support queries from your clients. It also works perfect if you just want to take some time off from your routine of technical support. We will take care of your hosting clients when you are gone. Plan Features
a) Support for any number of servers
b) Support for any number of domains
c) 24 hours, 7 days a week support.
d) 30 minutes average response
e) 4 hour average resolution
f) Support for pre-sales issues
g) Rebooting by contacting D.C.
h) Monthly ticket usage reports
Plan Rates
$2.30 per ticket - 25 Tickets @ $57.50/mo
$2.00 per ticket - 50 Tickets @ $100/mo
$1.80 per ticket - 75 Tickets @ $135/mo
$1.60 per ticket - 100 Tickets @ $160/mo
$1.40 per ticket - 150 Tickets @ $210/mo
$1.25 per ticket - 200 Tickets @ $250/mo
Expires Monthly or reload when limit is reached
i) L1 & L2 tickets Handled