Work Process Flow

How it Works?

After you sign up with Best Server Support, our Support Engineers work on the following process model.

Step 1 : Your Customer contacts your support team.

Your Customer can contact your support by sending an email to support@yourcompany.com. This mail reaches your helpdesk system installed in your server, and a copy of the mail is forwarded to the BestServerSupport Internal System.

Step 2 : Response

The BestServerSupport Engineers attempt to solve every ticket within one hour. If they cannot resolve it, they will respond to the customer within that hour. They then work for a resolution.

Step 3 : Resolution

BestServerSupport guarantees a resolution within 6 hours from the time, the mail reaches the BestServerSupport Internal System.

Step 4 : Ensure Transparency

All responses and resolution are made via your helpdesk or ticketing system. If you do not have a ticketing system installed,Best Server Support will install and give

Step 5 : Quality Level

BestServerSupport Quality Manager and the team of Quality Analysts check through hundreds of random tickets every month to make sure that all tickets follow our Minimum Quality Standard..